Terms of Service
23rd May 2024
These legal terms are between you and Joey Cares Limited (‘Joey’, 'we', 'our', 'us') and you agree to them by using the Joey website, and other related websites, web-based applications, mobile applications and messaging services (collectively referred to as the “Site” or the “Services”). If you do not agree to these terms, you must not use the Joey Site or Services.
Our Services
1.1 Joey provides general health and wellness information to parents regarding their children. Our services are for guidance purposes only, we are not providing medical care.
1.2 Our services do not replace the relationship between you and your GP.
Not for Urgent or Complex Issues
2.1 Our services are not intended for urgent or emergency medical situations. If you or your child requires urgent care, contact emergency services immediately.
2.2 Our services should not be used for complex medical issues, mental health concerns or chronic conditions requiring specialised care. We reserve the right to decline provision of services in these instances.
2.3 We may determine that your specific needs are not appropriate for our services and recommend that you contact your GP or speak to 111. We reserve the right to decline provision of services in these instances.
No Medical Prescriptions
3.1 Joey does not currently prescribe medications, including antibiotics or controlled substances.
3.2 Follow dosage instructions from your child's doctors or on medication labels. Do not adjust dosages based solely on our guidance.
Who Can Use Our Services
4.1 To use our services, you agree that you are a parent or legal guardian and have the required legal authority to share information about, request guidance for and make health and wellness decisions for the child (under 18 years of age).
4.2 Children may not use our services without the supervision and verifiable consent of a parent or legal guardian
4.3 As the parent or legal guardian of the child, you will be fully responsible for providing access to these services to your child and complying with these Terms.
User Responsibilities
5.1 You are responsible for evaluating any guidance provided and making informed decisions about your child's health
5.2 Do not disregard, avoid or delay obtaining medical advice from doctors or other healthcare professionals because of information provided by Joey.
Data Privacy
6.1 We collect limited personal information necessary to provide our services, which may include your name, contact details and information about your child's age and past and present health conditions.
6.2 We will process any personal data in compliance with applicable data protection laws and our Privacy Policy.
6.3 We will not pass on Personal Data to third parties except in accordance with our Privacy Policy or where we are required by law to disclose that information.
Limitations of Liability
7.1 Joey disclaims liability for any acts or omissions made based on our guidance against or without advice from qualified medical professionals.
7.2 We provide services using reasonable care and skill but cannot guarantee complete accuracy or appropriateness for your situation.
7.3 While we strive to ensure our services are available and functioning during 8am-8pm, we shall not be liable for any interruptions, delays, or failures in service provision resulting from technical issues, maintenance, updates, or circumstances beyond our reasonable control.
Intellectual Property
8.1 Our website, services and all materials therein are protected by intellectual property laws. You may access and use them solely per these Terms.
Changes to Terms
9.1 We may update these Terms periodically. Using our services after updates constitutes acceptance of the new Terms.
By using our Site and Services, you acknowledge understanding and agreeing to these Terms of Services.