Privacy Policy
23rd May 2024
We're Joey Cares Limited ('we', 'our', 'us') and operate under the name Joey.
We're registered with the UK data protection authority (the Information Commissioner's Office or ICO) under number ZB688404.
This notice explains how and why we use your personal information when you use the Joey website, and other related websites, web-based applications, mobile applications and messaging services (collectively referred to as the “Site” or the “Services”).
Getting In Touch
For any questions, please contact us however you prefer:
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chat with us through the app
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email info@askjoeynow.com
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write to us at Joey, Euston House, 24 Eversholt Street, London, NW1 1AD, UK
Your Rights
You have a right to:
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access the personal data we hold about you, or to get a copy of it
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ask for a copy of your personal data in a portable (machine-readable) format or make us send it to someone else
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ask us correct inaccurate data
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ask us to delete your data, though for legal reasons we might not always be able to do it
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say no to us using your data for direct marketing and in certain circumstances 'legitimate interests', research and statistical reasons
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withdraw any consent you've given us at any time
To do any of these things, please get in touch using the details above.
What Information We Collect
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The health information that we collect or maintain to provide our services may include:
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You and your child’s name, age, phone number, date of birth, email address, username, password, and other registration information.
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Health information that you provide us, which may include information or records relating to you or your child’s medical or health history, health status and laboratory testing results, photos, videos, voice recordings, diagnostic images, and other health related information.
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Health information about you prepared or obtained by the Joey clinical team such as medical and records, treatment notes, remote monitoring data, and other health related information.
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Consent preferences for marketing communications
How We Use Your Information
​We use your information for the following purposes:
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To provide customised paediatric health guidance to you
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To secure and improve our services
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For customer support and service messaging
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For marketing to you, if consent is provided
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To analyse de-identified data to develop new services and improved guidance
Our legal bases for processing are:
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Legitimate interests in providing our services
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Compliance with legal obligations
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Consent for marketing activities
Data Retention
We retain personal data for as long as necessary to provide services, unless a shorter period applies by law. After that, it is de-identified or deleted securely.
Storing and Sharing Your Data
We use industry-standard security measures like end-to-end encryption to protect personal information from loss, misuse and unauthorised access or disclosure. Only authorised personnel have access to this data on a need-to-know basis. We may share your child's health information with their registered GP and/or social services where we deem it appropriate or required for the continued safety and well-being of the child.
We may store the data we collect from you outside the UK, or transfer it to organisations outside the UK. When we do this, we make sure that your data is protected and that we've agreed specific contracts approved for use in the UK which give personal data the same protection it has in the UK.
Our Responsibilities
Joey will:
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Maintain the privacy of your health information.
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Provide this Notice of our duties and privacy practices.
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Abide by the terms of the Notice currently in effect.
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Tell you if there has been a breach that compromises your health information.
By using Joey, you consent to this Privacy Policy. We may update it periodically, so please review it regularly.